• Which services provides QuoteStation web application?

• How many Stck Exchanges cover QuoteStation?

• What are technical specifications required for using QuoteStation web application?

• How to subscribe for QuoteStation?

• How to prorogue my subscription?

• How much is QuoteStation subscription fee?

• What should I do if data do not come in real time?

• Payment instructions

• How to verify my QS expire date?

• What should I do when received e-mail warning me about subscription expire date?

• How to calculate subscription period?

• How much is subscription fee for one month of Belgrade Stock Exchange?

• Which is the fax number I have to send payment confirmation?

• Could I make registration as a Corporate and pay my subscription fee from company bank account?

• I cannot log in!?

• Could I watch for two Stock Exchange’s on two different PC’s in the same time, using one user name?

• How to make a payment?

• Could I watch for Level 2 on Belgrade Stock Exchange?

• How to re-start application after some errors occurs (gray screen, error 2031 or 2048, etc…

• How to change my password?

• Do you grant free trial?

• I have opened Level 2 window and nothing happened!?

• How to paint MarketWatch columns?

• I have opened Chart and it is empty!?

• I logged in, all is gray, just on the middle of the screen appears www.quotestation.com and QuoteStation logo!?

QuoteStation answers

Q: Which services provides QuoteStation web application?

A: QuoteStation is unique web application, which provides distribution of real time date from regional Stock Exchanges.

Beside possibilities of receiving data by using web application, it is possible to make data distribution by “*.xml file”.

Q: How many Stck Exchanges cover QuoteStation?

A: At the moment QuoteStation distribute real time date from:

Belgrade SE

Ljubljana SE

Sarajevo SE

BanjalukaSE

Macedonian SE

Montenegro SE

Real time date from the Zagreb SE and NEX SE would be included at short notice.

Q: What are technical specifications required for using QuoteStation web application?

A: In order to use QuoteStation web application you need to: je da:

Install Flash9 player. If you do not have it already installed, you can download it from here.

Have full connection on Internet, without using of proxy server.

Open port 8080 on your firewall.

For more details on installing Flash 9 player and adjusting your internet connection, please contact your system administrator.

Q: How to subscribe for QuoteStation

A: Choose option subscribe on menu bar and enter your personal details, choose the Stock Exchanges whose data you want to receive, enter means of payment.

After registering, you will get an e-mail with the activation link and your subscription will be activated upon the receipt of your payment.

Q: How to prorogue my subscription?

In order to extend your subscription you have to login by entering your username and password. In subscriber menu choose option subscription and add Stock Exchanges and period for data you wish to receive.

Q: How much is QuoteStation subscription fee?

A: Basic fee for using QuoteStation web application is 2.000,00 RSD or 25 € per month

For data from each Stock Exchange you need to add 500,00 RSD or 7 € per month on basic fee

Generally, this means that you have to pay:

2.500,00 RSD (32 €) if you receive data from 1 Stock Exchange

3.000,00 RSD (39 €) if you receive data from 2 Stock Exchanges

3.500,00 RSD (46 €) if you receive data from 3 Stock Exchanges

4.000,00 RSD (53 €) if you receive data from 4 Stock Exchanges

4.500,00 RSD (60 €) if you receive data from 5 Stock Exchanges

5.000,00 RSD (67 €) if you receive data from 6 Stock Exchanges

All fees are VAT excluded

Q: What should I do if data do not come in real time?

A: If you notice that you do not receive Real Time date, please check if your subscription is active

If your subscription is expired, do the procedure for subscription upgrading.

If your subscription is active, and you do not receive Real Time data, call +381 11 33 40 788 or use our Live Chat Support.

Q: Payment instructions

A: After you complete Registration Form, payment instructions would be shown. In order to register please click here.

Q: How to verify QS expire date?

A: You have to be logged in to the application. Click on “Help”, after that “About” and expire date appears. or log in to www.quotestation.com on “extend subscription” with your Username and Password and click to “User details” and “View current subscriptions”.

Q: What should I do when received e-mail warning me about subscription expire date?

A: Login to www.quotestation.com on “My account” with your Username and Password and click to “Subscriptions”, after that appears screen “Wire Transfer” click “Next” and in the next step you choose one or more Stock Exchange’s and period of subscription. End the process by clicking “Finish” and “OK” in last step. After that, you will receive e-mail Proforma Invoice. As soon as you make a payment, your subscription would be automatically prolonged by the period of time you have chosen. In case that your subscription was out of date, you have to send payment confirmation by fax or e-mail.

Q: How to calculate subscription period?

A: Period trajanja pretplate je ukazan u profakturi koju dobijate po završetku procesa registracije na sajtu.

Subscription period would be shown in received Proforma Invoice after the registration process is finished.

Subscription begins no later than the next day of subscription. We activate your subscription as soon as you send your payment confirmation.

In case that your subscription overcomes a few days, we recommend you to go through once again across subscription process in order to receive new Proforma Invoice instead of old one, which is going to be delete.

Q: How much is subscription fee for one month of Belgrade Stock Exchange?

A: Basic fee for using QuoteStation web application is 25 € per month and Belgrade Stock Exchange data is additional 7 (seven) € per month (altogether 32 €).

Q: Which is the fax number I have to send payment confirmation?

A: Fax number is: +381 11 33 40 488

Q: Could I make registration as a Corporate and pay my subscription fee from company bank account?

A: During the registration process, it is necessary first to choose option “Corporate” and then to fill in all required data about your company.

Received e-mail Proforma Invoice would be assigned to your Company and you may pay it from company bank account.

Q: I cannot log in!?

A: Verify once again your username and password and pay attention using caps letter. In any case, if you are not sure about before mentioned click option “Forgot Password” and as soon as possible you will receive e-mail with attached username and password.

Q: Could I watch for two Stock Exchange’s on two different PC’s in the same time, using one user name?

A: It is not possible; with one username, you can use one computer. If you wish to watch for real time data using to computers you have to register another user account.

Q: How to make a payment?

A: Any Bank or Post office using common money order.

All necessary details and example how to fill in money order you will receive, by e-mail, after registration process.

Q: Could I watch for Level 2 on Belgrade Stock Exchange

A: Of course you could, QuoteStation application offers Level 2 up to 10 levels, for so much more equities as you wish, in the same time, without limits.

Q: How to re-start application after some errors occurs (gray screen, error 2031 or 2048, etc…

A: First you have to verify if all technical specifications are fulfill in order to use QuoteStation application

Plesae check it at www.quotestation.com/products and Services/Technical Specification.

Q: How to change my password?

A: Login to www.quotestation.com using “extend subscription”, then click “User Details” and “Change Password”. Choose new one and change it.

Q: Do you grant free trial?

A: Yes, to Corporate users during 7 (seven) days

Q: I have opened Level 2 window and nothing happened!?

A: Starting QuoteStation web application, anyone opened window pop up empty, so you have to fill it with equities you want to watch for. Clicking on icon: Search you will open symbol-searching window to search equity by the symbol or keyword, and after that using well-known “Drag & Drop”, you tow symbols to Level2, Market Watch, Charts or Time& Sales and fulfill any opened window.

Q: How to paint MarketWatch columns

A: In order to enter the possibility you have to make left mouse bottom click on graphic symbol near to upper left corner of the opened window. There are to menu possibilities: "Options"and"Close". Clicking on Optionsyou can choose columns to be shown and its colors. For detailed information and graphic description, please download our “User Manual”.

Q: I have opened Chart and it is empty!?

A: Kada pokrenete QuoteStation web aplikaciju i otvorite bilo kojih od prozora, oni su potpuno prazni i potrebno je da ih Vi napunite podacima koje želite da pratite. Klikom na ikonicu: Search  otvoriće se prozor za pretragu simbola, u kom vršite pretragu hartija od vrednosti prema simbolu ili ključnoj reči, a zatim principom prevlačenja (klikom levog dugmeta miša na željeni simbol, i prevlačenjem)  u prozor za dubinu tržišta, Market Watch, Chart ili Time and sale, prozore ćete napuniti podacima.

Q: I logged in, all is gray, just on the middle of the screen appears www.quotestation.com and QuoteStation logo!?

A: Starting QuoteStation web application you obtain completely empty workspace, which you have to shape in accordance with your desires and demands. Our suggestion is first to open MarketWatch window and locate it to left upper corner of workspace. After that open “Search” window and subsequently rest of windows. Just to mention that all new opened windows are without data and you have to fulfill it according to your affinities and demands.

Sledeći korak bi bio sukcesivno pronalaženje onih HoV, odnosno njihovih simbola, koje će se pratiti i njihovo prebacivanje iz Search u MarketWatch prozor. Inicijalno, sa praznom radnom površinom, jedini način da prebacite simbole u MarketWatch je prevlačenje simbola uz pomoć miša opcijom Drag and Drop (prevuci i pusti).

Confused? Have a question? If you're having trouble grasping a concept or if this page doesn't answer a question, feel free to call +381 11 33 40 788 (between 8:00 a.m. - 5:00 p.m. CET), or email support@QuoteStation.com to ask your question.